I wish I’d known that employees are not necessarily most successful working in an office — collaborating, learning, and being managed — and that our clients do not necessarily need us to meet with them face-to-face regularly; this new mindset eliminates countless meetings and saves travel costs. 

Over the last 10 months, COVID-19 has exploded key paradigms involving fundamental assumptions about the best ways to run our businesses. Our industry will never be the same, and our employees, clients, and firms will benefit greatly.

In October 2020, I collaborated with a dozen co-workers in an online charrette before

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